The following return policy applies to domestic orders only. For all international order information, please click here.
Our return policy strives to be flexible while allowing us to provide access to today’s top designer labels at up to 60% off the retail price. Unfortunately this means that not every product can be returned. To make things as easy as possible for our members, the following information contains instructions on what can be returned, how to return it and when to expect your refund or account credit.
The following items can be returned:
Apparel, footwear, hats, scarves, ties, and belts can be returned unless the item is marked as Final Sale on the sale page. All items that do not fall into the aforementioned categories are not eligible for return. Exceptions may apply so please read the return policy for each item on the live sale page very carefully.
Refunds and Credits
Returnable items that were purchased for $199 or less are eligible for a refund in the form of account credit. For all other returnable products, we offer two return options:
(1) A store credit which isn't subject to a restocking fee
(2) A refund in the original form of payment minus a $9.95 charge that includes return shipping and restocking costs for the entire shipment.
If you wish to return and item that was damaged in transit or shipped incorrectly, we will also refund the shipping charges paid to the original form of payment. Please indicate if your item was damaged or incorrect while creating your return or by contacting Customer Support.
If you request a refund in the original form of payment and used any credits to purchase the item, those credits will be reinstated in lieu of receiving a credit card refund. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, please contact our Customer Support and you will receive your refund in account credit.
Once your return package has been delivered and processed at our facility, your refund or credit will be issued. If you are receiving a refund on your credit card, it will take an additional 3-5 days after we have processed your return to appear on your statement depending on your financial institution.
Eligible item(s) must be returned within 21 days of the date the item shipped, or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging including: hangers, plastic wrap, hang tags, shoeboxes, dust bags and gift boxes.
Start a Return
To start a return, please click here and follow the instructions.